Shipping & Return Policy
At i Truly Adorn You, we are committed to providing you with an exceptional shopping experience, from the moment you place your order to when your beautiful, faith-inspired products arrive at your door. Below, you will find important information about our shipping and return policies.
Shipping Information
Processing Time
All orders are processed within 1-2 business days. Orders placed over the weekend or on holidays will be processed the following business day.
Shipping Rates & Delivery Time
We offer standard shipping rates based on your location. Once your order has shipped, delivery times typically range from 3-7 business days, depending on the shipping method and your location. Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or shipping delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package. If you have any issues with tracking, please reach out to us at [your email].
Shipping Restrictions
We currently only ship to the U.S. However, we hope to offer international shipping in the future. Please check back for updates.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer the following return policy:
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
Once we receive your returned item, we will process your return and issue a refund to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item for a different scent, size, or product, please contact us within 30 days of receiving your order. We will work with you to process your exchange. The item being exchanged must be unused and in original packaging.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
Contact us at [your email] with your order number and reason for the return or exchange.
We will provide you with instructions and a return authorization number.
Carefully pack the item in its original packaging and include any necessary documentation.
Ship the item back to us using a trackable shipping service. You will be responsible for return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return and send you a replacement or issue a full refund. Please include photos of the damage or defect to help us resolve the issue as quickly as possible.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following items:
Used candles
Customized or personalized items
Refunds
Once we receive your return, please allow up to 10 business days for us to process your refund. Refunds will be issued to the original payment method used at checkout.
Contact Us
If you have any questions or concerns about your order, shipping, returns, or exchanges, please don't hesitate to contact us at [your email].
Thank you for choosing i Truly Adorn You. We are grateful for your support and are dedicated to ensuring your satisfaction with every purchase.